Shipping policy

Shipping Policy

Silk Roots™ currently delivers throughout South Africa using Aramex Store-to-Door courier services.

Delivery Time

Orders are typically delivered within 8–11 business days after your order has been confirmed. Business days exclude weekends and South African public holidays.

Please note that delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including courier disruptions, severe weather, peak periods or other unforeseen events.

Courier Delays

While we make every reasonable effort to ensure your order arrives within the estimated timeframe, occasional courier delays may occur. Where a delay occurs, we will assist in tracking and resolving the delivery with our courier partner.

Nothing in this policy excludes or limits any rights you may have under applicable South African consumer law.

Incorrect Addresses & Failed Deliveries

Customers are responsible for providing accurate and complete delivery information at checkout. Additional delivery charges resulting from an incorrect address or failed delivery caused by the customer may be charged where permitted by law.

Lost or Damaged Orders

If your parcel is lost or arrives damaged, please contact us with your order number so we can investigate and provide the appropriate resolution.

Silk Roots™
silkroots.co.za